Your peers have spoken: 67% of field service managers are investing in a service dispatch software. To keep up with the competition, it may be time for your team to start updating how you run your business. With a field service dispatch software, you can keep track of your entire workforce, job scheduling, revenue stream and more.
From workforce and customer management to dispatching and payment processing, a field service dispatch software connects your business from the office to the field. Beyond daily management, a field service application allows you to improve scheduling, shorten billing cycles and easily update customer records. Tools like RazorSync can help position your business for long term success.
Let’s take a look at some of the ways a service dispatch software could change the way you run your business.
Cut Down on Scheduling Time
With a service dispatch software, scheduling no longer has to be a time-consuming task. With RazorSync’s automated field service dispatch software, your dispatch team can have all routes and schedules in one place to make quick changes to your daily routine. Technicians will get new work orders and appointments pushed to their field service mobile app, streamlining communication for your entire team.
Observe More Visibility of Resources
One of the top benefits of a field service dispatch software is the deeper resource visibility it provides your team. With GPS mapping and routing tools, your dispatch team gets a real-time look at the location of technicians in the field. Whether traveling or at a job site, your dispatchers can easily find your technicians and assign them to nearby service calls. With a service dispatch software, your team can easily be re-routed in case of an emergency, or to optimize their schedules – reducing travel times between service calls.
With this all-in-one technology, dispatchers can make smarter decisions on the job and adjust assignments or even fill scheduling gaps. Similarly, with customer location visibility, dispatchers are able to assign nearby staff to satisfy service calls more quickly.
Increase Workforce with Subcontractors
As more field service businesses use subcontractors to complete work orders, an automated software makes scheduling easier here as well! RazorSync’s easy to use application allows subcontractors to access and input information just like in-house technicians. This feature makes it quick and easy for dispatchers to then assign subcontractors to jobs. Much like your own technicians, dispatchers can see a subcontractor’s full schedule, daily route and current location throughout the day – allowing them to make informed scheduling decisions.
It seems more and more organizations are turning to automated softwares to improve daily dispatching and scheduling practices. Stop relying on manual processes that are slow and time-consuming. When you switch over to digital processes, changes that need to be made immediately are optimized more easily. Utilizing a field service dispatch software can streamline work orders and help optimize dispatch routes to allow your technicians to complete more jobs throughout the day. By giving your dispatchers the ability to locate gaps in daily schedules, you streamline daily operations for the entire team, leaving more time to grow your business.