We operate several websites. It is our policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how visitors use our website. From time to time, we may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of our website.
We also collect potentially personally-identifying information like Internet Protocol (IP) addresses. We do not use such information to identify our visitors, however, and we do not disclose such information, other than under the same circumstances that we use and disclose personally-identifying information, as described below.
Gathering of Personally-Identifying Information
Certain visitors to our websites choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information that we gather depends on the nature of the interaction. For example, we ask visitors who register to provide their name, email address, and company address. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with us. We do not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
While using RazorSync’s iOS and Android OS mobile apps, we collect your location data to enable your company to properly dispatch Work Orders based upon your proximity to your Customers’ service locations (even when the RazorSync app is closed or not in use) as well as retain for historical reference.
We may collect statistics about the behavior of visitors to our websites. For instance, we may monitor the most popular parts of the sites. We may display this information publicly or provide it to others. However, we do not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
Cookies and Other Technologies
If you want to disable cookies, check with your browser provider to find out how to disable cookies. Please note that certain features of our website will not be available if cookies are disabled.
As is true of most websites, we gather some information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. We may use this information in marketing and advertising services.
In some of our email messages, we may use a “click-through URL” linked to content on the website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
How You Can Update or Correct Your Personal Information
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share your personal information with third parties for direct marketing purposes. If that should change in the future, you will be provided with a cost-free means of preventing such disclosures of your personal information through an opt-in or opt-out process.
Right to Lodge a Complaint (European Union)
Per Article 77 of the General Data Protection Regulation (GDPR) / Datenschutz-Grundverordnung (DSGVO), you have the right to lodge a complaint with a supervisory authority, in particular the Member State of your residence or place of work, or our company offices.
RazorSync, LLC is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Our alignment with this standard is reflected in the people, technologies and processes we employ.
We conduct regular vulnerability scans and penetration tests in accordance with the PCI DSS requirements for our business model. In addition, our PCI compliance is attested to annually by a PCI Qualified Security Assessor (QSA). Our most recent Attestation of Compliance (AOC) was issued by SecurityMetrics in Feb 2023.
Attn: Marketing Department
100 Westwood Place, Suite #200
Brentwood, TN 37027-1016
Telephone: (877) 675-4395
Effective Date: May 2018