In the past few years, we have seen how emerging technology trends have been implemented into field service work and streamlined business processes. In fact, over the past two years, the rise of Artificial Intelligence (AI) Chatbots transformed communication between field service businesses and their clients. These emerging technologies have only helped businesses, like your own, become even more successful. There is power in knowing what the future holds for optimizing field service work with technology. Let’s discuss what you can expect to be implemented into your field service business in 2023!
Emerging Technology Trends Expected To Be Implemented or Improved in 2023
1. Technology of Automation
While automation is not a new technology trend, it is essential that your field service business adopts automation software or app to increase efficiency within your business. Not only will automation streamline how your business processes customer complaints, documents, and more, but it will also leave your employees time to be more productive. Whether automation is used in your marketing tactics or automated billing, your field service business and employees will flourish when able to channel their energy into more meaningful projects rather than mundane work.
2. The Increase in Cybersecurity
Today, technology is used on a daily basis by most businesses. If your business uses technology to store any type of information, your business is at risk of facing a cyberattack. With these emerging technology advances, Cybersecurity Ventures predicts that the cost of cyberattacks will accumulate to $10.5 trillion USD annually by 2025. As a field service business, it is important to make sure your business and all your customer data are protected. To start, it is important to implement cybersecurity training for your employees or look into finding quality cyber insurance. While it is an additional expense for your business, protecting company data is priceless.
3. The Live Chatting vs. Chatbots Debate
Chatbots revolutionized customer service for many businesses. However, people love the idea of speaking to a real person on the other side of the screen. For your field service business, navigating when to use chatbots and when to use live chat is crucial. When someone first enters your website, a chatbot would be highly beneficial for answering any basic questions for first-time customers. Live chat is a great feature for sending personalized text and email notifications to your customers and staff. Knowing when to use artificial intelligence will take your business to the next level as your customers will appreciate your attention to detail.
While technology is just one component of your business, the right technology can change it dramatically. Your business will stand out when you are up-to-date with emerging technologies. RazorSync can help you take that first step to transform your business with the industry’s top-rated field service management technology.
RazorSync’s field service software will help you manage your team and inventory to ensure that you’re able to provide modernized, high-quality field services efficiently. Contact RazorSync for details, or try it free for 14 days.