Interested in boosting revenue for your computer repair business? It may be time to consider investing in field service software. With field service software, you can improve revenue and add clients with an effective, wide-ranging set of tools.
From workforce and customer management to dispatching and payment processing, a field service software connects your computer repair business from your office to any job site. With more than 70% of computer repair businesses relying on fewer than 5 employees, it’s smart to make sure your team has a handle on daily management, scheduling, billing cycles and customer records. By investing in a field service software like RazorSync, you can boost your business in the short term while paving the way for long-term success.
Here are 6 ways you can boost your computer repair business with a field service software.
1. Scheduling and Dispatching
The most common use of field service software is to schedule and dispatch technicians. Most businesses are using outdated job scheduling software or, in some cases, don’t have an existing system. With custom field service management software, your computer repair dispatchers can automate scheduling, planning and dispatching—in turn reducing technician downtime and reducing costs. All the job-related information can be made available to your computer repair technicians through a mobile application, making it easier and more efficient to complete a job.
2. Technician Tracking
With GPS tracking, you or your front office team can track job statuses and idle resources in real-time. This ensures your repair staff is working hard on completing assigned jobs. Technician tracking enables dispatchers to promptly deploy available staff on the new jobs to reduce customer wait times, thus also improving customer satisfaction. Similarly, GPS tracking software can help reduce travel time by offering your repair technicians optimized routes to available jobs.
3. Team Collaboration
With a field service software, your team can bridge the communication gap between field employees and office employees. By centralizing communications in a single app or tool, it’s easy for employees to collaborate on managing jobs, processing orders, reporting delays, and other daily business activities. This helps to improve productivity while helping your team create solutions in real-time.
4. Inventory Management
One of the major challenges your computer repair business may face is inventory management. With a field service software, you can properly manage and predict inventory needs and ensure that technicians have the correct equipment when they need it. Tracking material orders not only keeps a tab on usage and available materials, but it can also provide insights into best-selling items, items needed to be restocked, technicians over-consuming materials, and business trends.
When it comes to scheduling, a field service software may be the solution your computer repair business needs. Late appointments, canceled appointments, and double bookings can all lead your customers to choose your competitors. The good news is, you can easily prevent this by utilizing a field service software that includes scheduling features. By offering real-time information to dispatchers and technicians, your team can uniquely assess each situation to improve scheduling efficiency and keep customers happy. Plus, customers can receive notifications and reminders about upcoming appointments.
6. Work Order Management
Many computer repair businesses still rely on paper forms or old software for capturing work order details. This often delays scheduling jobs and results in inaccurate data entries. Sometimes these issues lead to excessive costs and stagnant revenue growth. A field service software can help eliminate paper-based field services as well as streamline business processes across your computer repair organization. Automating work orders allows your team to capture and process job data digitally, build KPIs, and improve day to day efficiencies.