Whether your specialty is residential pool cleaning or commercial indoor pools and hot tubs, there’s a lot of work that goes into pool maintenance—and we’re not just talking about using the right mix of chemicals or gear. What helps drive your company’s success is building better customer relationships. Achieving this will depend on how you keep clients connected to your techs and informed about their individual requests.
How to Dive into Better CRM
Using a field service management app, like RazorSync, can help you really make a splash this summer and improve customer retention, satisfaction, and referrals.
RazorSync offers unique features that help optimize your customers’ experience and allow them to interact with techs instantly, providing them with a higher level of transparency and control.
Before you dip your toes into the realm of field service software, here are some of the advanced customer management solutions RazorSync offers:
Customer Portal: Your existing and new customers will have the option of logging into their own self-service portal. While there, customers can create new service requests, schedule work orders, view recent invoices, make online payments, and check job statuses right from their smartphones, tablets, or desktops.
Comment & Feedback: Through their individual portals, customers can easily leave feedback and share comments to help your techs improve service or allow you to commend a technician on a job well done. These comments are also stored securely, so you can seamlessly collect and share positive testimonials with prospective customers in the future.
Customer History: Communication between your techs and your customers is an essential driver of success and should be a key differentiator between you and your competitors. RazorSync allows your team instant access to customer history, which includes any important instructions, previous work orders, customer notes, invoices, and more. This features ensures that every tech arrives to a new or recurring job with the right information and equipment to complete the job on time and to the customer’s satisfaction. This helps build confidence with your customers and prevents errors that can delay work and cause customers to look elsewhere for professional pool cleaning services.
Request a Free Live Demo Today!
Learn how to streamline your pool cleaning business this summer with RazorSync. Request a free live demo today and let us help you find an effective CRM solutions that keeps customers coming back!