Summer is heating up fast. If you run a small landscaping or lawn care business, your calendar is steadily filling up with new clients and retainer jobs for the season. But how do you keep up with this growing demand?
Growing the operational side of your business is important, but without an effective field service management solution, you risk more jobs getting tangled up in weeds. Field service software can help simplify the process for maximum benefit!
Here are 4 of the best practices to keep in mind when trying to grow your lawn care business:
Permits & Business License
Visit your local county clerk’s office to find out which types of landscaping permits you’ll need to legally operate your business, specific to your industry and state. Make sure when you’re applying, you have all the correct documents and that you’re aware of the requirements to renew your license. If you’ve recently hired additional employees or contractors this summer, your company may qualify for new requirements, so make sure you consult with your state’s department of business regulation and tax revenue office.
Making sure employees are always en route to their next destination is a full-time job. If you’re relying on paper scheduling or emails, important details (e.g. client addresses, work orders, customer history, etc.) can get lost in translation, causing unhappy customers and unnecessary headaches.
Using a field service management app, like RazorSync, you and your dispatch team can easily manage employees’ schedules with a simple drag-and-drop feature. Job scheduling with field service software makes sure your employees’ schedules work for their abilities and that they can contribute to it. If a job is canceled or rescheduled, your techs receive an instant notification, saving you money on gas, labor, and equipment.
Having customers on a monthly contract is profitable for your business, but how does your company track recurring billing/invoices/scheduling? Though you’re getting more jobs, if one or a few recurring invoices go left unpaid, that total adds up quickly. Reduce the amount of paperwork for your team and save more time and money by using field service software with billing features.
RazorSync helps you automate your billing cycle, so customers receive and pay their recurring bills on time, without you having to lift a finger. You can also enable automated notifications to notify customers when the due date of an invoice or quote is approaching or has passed. With easily-made reports and faster payment operations, billing software improves the management of your overall business operations.
By helping your clients maintain a beautiful, freshly manicured lawn, you’re also retaining their loyalty, so they keep coming back each year. However, don’t forget the boost that addressing customer feedback and communicating with your community has on your retention rate. It’s essential you have a flexible CRM solution in place that keeps each customer’s history on file and easily accessible.
RazorSync offers an advanced customer management tool that allows you to keep every work order, note, and invoice directly linked to each customer’s individual portal. Offer subscriptions or start rewards programs to keep customers coming back to your business. This also allows you to track where your customers are coming from to help you optimize your marketing campaigns.
Refresh your lawn care business with a field service system that actually works! Learn how we’ve helped other landscaping companies save time and money through our app’s advanced features and reporting capabilities. If you’d like to try a free live demo to see how RazorSync can help streamline your lawn care business, contact us today to learn more!