As of today, only 48% of businesses use a field service dispatch software. However, with the field service industry expected to grow by 14% in the next four years, now’s the time to get your business ready for the next level.
It’s no secret that managing a business takes hard work, dedication and a reliable team. To help shoulder some of that work, 52% of field service business owners are now turning to a dispatch software. With RazorSync’s easy-to-use platform, your team can get ahead on scheduling, job dispatching, inventory management, and improve customer relationships.
What is a Field Service Software?
If you’re unfamiliar with what a field service software is, we’ve got you covered. A field service dispatch software is essentially a management platform that seamlessly connects your office team with your field team. It exists to streamline your business operations, improve customer relations, simplify billing and invoicing, and empower your workforce.
Here are a few reasons why you should be using a field service dispatch software.
With a field service dispatch software, you’ll be able to work with your field technicians by optimizing routes, improving response times and giving them access to customer records from the field.
By managing your field team with GPS tracking, your team will be able to reduce fuel consumption by 20% and have more time to service new customers.
Plus, when a customer calls to place a service request, your dispatch team can easily assign the task to the closest field tech, reducing both drive and wait times.
Not only does a field service software offer your team tons of data-driven insights, but you can also give your customers more visibility and control over their service needs.
In the right software, your staff can also complete service requests, update customer records and take payments right on the job site from their smartphone or tablet.
And with a customer portal, your customers can place their own service requests, check status updates and more, all on their own time—without calling your office.
Understand Performance Trends
With access to your customer database and service records, you’ll be able to better understand your field technician’s performance, both as a team and individually. Looking at service requests allows you to identify areas to improve, popular service requests to plan for,, and more.
Armed with this data, you can better match the right technician with the right job, and forecast for team or service expansion.
For any field service business, managing payroll, billing and invoicing, and accounting is incredibly time consuming. With a field service software, you can take advantage of integration features such as QuickBooks.
This integration allows you to easily send new data directly to your QuickBooks account, reducing billing errors and improving cash flow. Integrations like this also allow you to manage inventory and track employee time cards, all in the same platform.
With the help of a field service dispatch software, your business operations will become more streamlined and automated, positioning you to grow. By relying on a robust field service software that improves your dispatching and invoicing, your daily operations become increasingly efficient and accurate. In turn, your team can focus on providing high-quality work and improving long-term customer satisfaction.