When it comes to your business, it’s a good idea to stay up-to-date on easy ways you can improve day-to-day business operations. With a field service dispatch software, you can keep track of your entire workforce, job scheduling, revenue stream and more.
From workforce and customer management to dispatching and payment processing, a field service dispatch software connects your business from the office to the field. Beyond daily management, a field service application allows you to improve scheduling, shorten billing cycles and easily update customer records by syncing with QuickBooks. With 67% of field service managers investing in dispatch software technology, tools like RazorSync can help position your business for long term success.
Here are a few of the top benefits of field service dispatch software.
Gain Visibility into Resources
One of the top benefits of a field service dispatch software is the deeper visibility of resources it provides your team. With GPS mapping and routing tools, your dispatch team gets a real-time look at the location of technicians in the field. Whether on the move or at a job site, your dispatchers can easily find your technicians and assign them to nearby jobs in the area. With a field service dispatch software, your team can easily be re-routed in case of an emergency, or to optimize their schedules – reducing travel times between service calls.
By having all routes available for each technician, dispatchers can make smarter decisions on the job, like adjusting assignments, filling scheduling gaps and more. Similarly, with customer location visibility, dispatchers have the ability to assign nearby techs to satisfy service calls quicker and easier.
Reduced Scheduling Time
Without the proper tools, scheduling can become a time-consuming task. At RazorSync, we understand the resources it takes to plan routes for 10 or more technicians throughout the workday. With our automated field service dispatch software, your dispatch team can have all routes and schedules in one place to make quick changes to your daily routine. Technicians will get new work orders and appointments pushed to their field service mobile app, streamlining communication for your entire team.
Increase Workforce with Subcontractors
As more field service businesses use subcontractors to complete work orders, an automated field service dispatch software makes scheduling easier. This application allows subcontractors to access and input information just like in-house technicians, making it quick and easy for dispatchers to assign them jobs. Much like your own technicians, dispatchers can see a subcontractor’s full schedule, daily route and current location throughout the day – allowing them to make informed scheduling decisions.
For example, when dealing with business growth or last minute and emergency calls, your team may find it easier and faster to schedule a subcontractor if they are closer to the customer. Giving your dispatch team access to real-time information allows them to make more informed decisions that improve the quality of work for both your techs and customers.
More organizations are turning to automated field service software to improve daily dispatching and scheduling practices. Continually relying on manual processes is slow and time-consuming and, when changes need to be made immediately, are hard to optimize. Utilizing a field service dispatch software can streamline work orders and help optimize dispatch routes to allow your technicians to complete more jobs throughout the day. By giving your dispatchers the ability to locate gaps in daily schedules, you streamline daily operations for the entire team.