When it comes to managing a business in the field service industry, it’s easy to get trapped working long hours to ensure office operations are running smoothly. Add on a team of technicians, and your workload becomes too heavy to handle alone! That’s where dispatch software comes in.
Efficiently running your business, managing your team, and ensuring customer satisfaction is easier said than done. With the right dispatch software, you’ll streamline daily business operations without adding hours to your day.
Dispatch software also empowers your team of field workers, equipping them with the tools they need. When your team is well-prepared, you’re doing your part to ensure higher-quality work and customer service in the field.
Dispatch Software Must-Haves
With so many field service apps on the market, it’s tough to know which features are right for your needs. Here are the most important features you should look for in your dispatch software to help your business thrive. Spoiler alert: RazorSync’s dispatch software offers all of them.
Field service industry veterans know that job scheduling is a key player in improving and retaining customer relationships. When technicians spend the majority of their days working in the field, your dispatch software must sync seamlessly with your mobile devices. This ensures that as new jobs are scheduled, your dispatch software instantly updates the right team member with information for the task ahead.
Long wait times and missed arrivals have a big impact on customer retention. These issues can also leave your field techs feeling rushed, which frequently leads to low-quality work. To combat this, your dispatch software needs route optimization with advanced mapping capabilities. This ensures drivers always take the most efficient route, saving both overall drive time and fuel costs. With real-time traffic data built into the platform, dispatch software updates driving routes and the estimated travel time accordingly. Route optimization helps take the guesswork out of fieldwork.
No matter how large or small your team is, you need advanced GPS and mapping features from your dispatch software. As with route optimization, GPS helps reduce fuel costs, saves time, and increases worker safety and productivity. Look for useful features like RazorSync’s color-coded maps that show field workers’ locations in real-time, allowing you to keep track of your team quickly and easily. GPS also enables RazorSync’s Smart Scheduling feature, which uses the tech’s location alongside work experience to send the right tech for the job. And, with mobile connectivity, your workers can clock in and out conveniently on-site, from a mobile device.
Custom Service Templates
An ideal dispatch software allows you and your team the ability to customize service templates according to your workflow. This is essential for field services that typically have recurring customers or service requests. With custom templates, you reduce the amount of data entry required on-site, streamlining the process for techs. You can also use them to ensure your techs are implementing industry best practices for each service request.
With these features and reliable, robust dispatch software, your field techs will have the tools they need to work smarter, faster, and more efficiently. When your techs operate more efficiently, your customers will reap the benefits.