Even the best technicians ask themselves, how can I provide the highest quality service for my clients? Before going on an HVAC service call, your field service company should always put its best foot forward so you can maintain your client base, earn their trust, and continue to grow your business. However, this can only happen by consistently providing value for your customers.
Qualities of Good HVAC Service
While some certifications are required to be a practicing HVAC technician, there are a few you can obtain to boost your credentials and provide your clients with additional skills and knowledge. A few of these certifications include:
The NATE certification is one of the most prestigious certifications in the HVAC industry. This is an additional certification that isn’t required to work in the industry, but does make technicians stand out. The course consists of knowledge tests concerning heating, cooling, air conditioning, and refrigeration. This authorization demonstrates an HVAC worker’s expertise in these key areas and ensures they provide high-quality service–making them more appealing to potential clients.
The HVAC Excellence Certification demonstrates an HVAC technician’s technical expertise. This certification ensures that if a technician relocates to a different state, they are still legally able to practice. It is a representation of an HVAC worker’s industry skills.
In any industry, the core of providing great service is a knowledgeable team. Your technicians must be able to perform testing on various HVAC systems. When they know how many different equipment models work and act, they can better assess if repairs or replacements are required. Having the skills to pinpoint problems early on will save clients money by avoiding additional replacement costs.
Clients are looking for HVAC service workers they can trust. To ensure that their clients are kept safe, high-quality HVAC workers take electrical precautions. This can involve turning the house power off and testing circuits, which prevents the risk of electrical hazards during the project. Another aspect of safety is checking you have the correct equipment for the job before visiting the client’s home. Substituting equipment when the correct tool isn’t on hand can compromise the safety of the technician and the efficiency of the work.
Finally, HVAC deals with air and respiratory factors. Many homes have filthy air filters with mold, bacteria, and fungus growth. Teaching your technicians to wear face masks while completing a service call protects them from any harmful particles in the air.
Value Customer Satisfaction
An HVAC service company would not exist without a loyal customer base. To prioritize customer satisfaction, they will have exceptional customer service skills and go out of their way to meet their clients’ needs. This can involve having strong communication with customers, going to visit the site location before the job to assess the scene so they can do better work, expressing safety protocols, respecting their clients’ property, and more. By providing good customer service, customer satisfaction increases, which means your HVAC business has the potential to grow in recommendations to others and grow.