With tools like advanced analytics and reporting, field services businesses can have access to more performance data. This includes more information about technicians, vehicles, serviced equipment, and overall business operations than ever before. From technician efficiency and first-time fix rates to parts usage and billing, a field service automation solution like RazorSync can provide insights that are unmatched.
Service organizations face a number of data challenges throughout their day-to-day operations. With analytics and advanced reporting, data will be better utilized to improve visibility and drive performance to a new level.
Here’s how you can tap into the power of analytics and reporting when it comes to your service business:
Transform Data Into Insight
While the amount of data captured by service organizations recently skyrocketed, many companies are struggling to transform data into insight. As an executive, it’s important to have a real-time 360-degree view of your organization’s performance so you can get the most out of resources across the entire company.
Overcoming the struggle to meet ongoing and emerging demands means making informed decisions. You need the information to be displayed in a way that tells a story about business performance on a company-wide level, at the technician level, and at the customer level to be able to do that effectively. According to a recent study conducted by Aberdeen Group, field service organizations that adopted analytics technology saw service profits increase by 18%, customer retention rates increase by 42%, and service level agreement performance improve by 44%.
Implement Accurate Analytics and Reporting
With advanced analytics and big data capabilities, service organizations can better identify, understand, diagnose and resolve service issues more rapidly. Enterprise data is often trapped in silos, but RazorSync can help you extract data and put it to practical use. According to the Aberdeen report, only 20% of companies integrate data across the enterprise in a way that would enable useful analysis. When you treat data like a supply chain, it can flow to each relevant operations center within your enterprise.
As mentioned above, the true value in data comes from both its relevancy and accessibility. When information is siloed in one department, or paper forms hoarded by individual employees, or trapped and inaccessible because it’s located inside complex databases or traditional spreadsheets, then your service organization may be missing out on a key opportunity to improve business. In fact, 55% of companies are using data to improve efficiency and find analytics and reporting necessary to foreseeing industry changes. Data can connect and bring your organization together like never before and help technicians to communicate more effectively with both each other and the back office. Without data and accurate up-to-date information, your technicians are far more isolated than they need to be and may lack insight into specific customer issues, equipment performance, and other information that could help them deliver better service faster.
Utilize RazorSync’s Analytical Capabilities
RazorSync’s advanced reporting can help you achieve maximum ROI when it comes to your service business. With RazorSync’s robust analytics capabilities you can create customized reports. New reports will be specific to your needs or you can access relevant predefined reports related to customer management, scheduling, financials, inventory, payroll, and employee management. RazorSync’s reporting capabilities improve visibility into and control over each of these critical business areas.
Customer Management and Employee Management
You can use RazorSync analytics and reporting features to access individual customer records. You can also generate lists organized by customized features. These features include pricing tier, recurring services, zone, type of service, the technician assigned, and more recently active.
Along with customers, you can also use RazorSync to manage your employees. You can see service time billed by each worker and the capacity of each employee. You can also allow workers to access and update detailed timecard reports.
Improve the way you manage your financials with real-time access to lists. View open receivables, balances owed, sales by the user, customer payouts in a pre-determined date range, and invoiced work orders.
Optimizing your scheduling can boost efficiency in a number of different ways. RazorSync allows you to place filters on work orders. Filters include schedule date or creation date, type of service, the level of technician or equipment needed for the job, and even customer type. You can also pull up a comparative summary that shows the current week and the previous week side-by-side.
Stay ahead of the curve by implementing predictive parts ordering based on service item reports within a specific period or related to a particular technician. Additionally, you can see work orders in relation to specific service items. In some cases, technicians may need to communicate small tidbits of information to coworkers, the management team, or the back office. RazorSync allows you to add and pull up the latest notes sorted by date, user, customer, or service request.
Experience RazorSync Firsthand
If you’d like to try RazorSync for yourself, we invite you to take part in a free trial to see what it can do for your business. One of our clients attributes $240,000 a year in sales and $40,000 in profits to RazorSync. The owner now has the ability to run operations from the field and has gained deeper visibility into his business.
Another client was able to increase billings and revenue by nearly 10% using RazorSync technology to connect the company’s workflow. Free-trial users have access to tutorials and walkthroughs, and our staff will answer any questions. With RazorSync, you can streamline your operation, improve customer satisfaction and manage your business from anywhere. You’ll make better-informed business decisions faster than ever before with access to robust big data capabilities. Lastly, you don’t need an internet connection to use RazorSync, unlike most field service management software. Any changes or updates you make will simply update automatically once your internet connection is restored.