With 23% of field service technicians feeling burned out at work “very often or always,” and 44% of employees feeling burned out sometimes, it’s a good idea to figure out how your business can avoid field service technician burnout. Technician burnout can make it nearly impossible for your business to meet your defined goals. When your team struggles to finish field jobs, your business can stall due to reduced efficiency and slowed growth.
However, you don’t have to let employee burnout hurt your field service business. RazorSync’s field service software can help your team feel refreshed and ready to go each day. Take a look at these tips and tricks on how to avoid technician burnout and get your business back on track.
Make Sure Your Technicians Take Breaks
Your employees work hard every day to make sure service calls do not go unfinished. Unfortunately, many of your team members may avoid taking breaks so they can accomplish more during the workday. With 20% of field service technicians worrying that lunch breaks reflect poorly on their work ethic, they simply avoid daily breaks altogether. Similarly, it seems many bosses share that view, as over 20% of bosses think that employees who take lunch breaks work less hard than those who skip lunch breaks. However, studies show that stepping away from work increases productivity and improves mental well-being. When you make employees take their breaks, you’ll experience more productivity while helping them avoid burnout.
If your company uses contractors, then you probably pay a flat rate that doesn’t include any benefits. However, if you utilize regularly scheduled technicians, you should provide a benefits package that includes vacation time. Employees that earn vacation time know that they have an extended break to look forward to. Even on rough days, your field service technicians can use the thought of vacation time as a motivator for their daily work. During vacation, they get chances to destress, pursue their interests, and spend time with loved ones. When they come back from vacation, your employees should feel less stressed, which means they won’t get burned out anytime soon. In the long run your team will likely discover that the increased productivity makes vacation time a good investment.
Create an Encouraging, Relaxing Work Environment
Your field service technicians work hard when they visit clients. In creating an encouraging, relaxing environment, you can help them recharge when they come back to the office. You can make your office space more welcoming by providing coffee, drinks, snacks, a quiet room with comfortable chairs, or office games that encourage socialization. Everyone needs a chance to relax, and your office, if you’ve reopened during this time, can provide a space where technicians can do so between challenging jobs.
Automate Customer Notifications
Automating as much work as possible reduces the amount of stress that employees face during the day. You can’t automate things like cutting lawns or unclogging drains, but you can automate many of the tasks that take place in your office. Start by adopting automated customer notifications through utilizing a field service management software such as appointment reminders, “On-the-way” text messages, and email responses. The more you can automate, the less time employees need to spend on tedious, redundant tasks that can lead to burnout. With this, you’ll also give your customers a better experience with faster, more frequent communications.
You have a lot of options to prevent field service technician burnout within your field service business. Find some strategies that work well for you and your team to prevent the burnout that often leads to excess expense, stress, and disruptions.