Garage door services can include anything from repairs and installations to ongoing customer education between service trips. We’ve compiled a list of tips for your garage door maintenance and repair team to keep in mind when they get a call from the field:
- Perform regular inspections
- Properly maintain the garage door
- Tighten loose hardware
- Include regular safety checks
Perform Regular Inspections
One way to prevent long-term garage issues and nip any potential problems is to schedule regular garage door inspections with your clients. Garage doors should be examined roughly every six months. Prior to visiting your client’s home, ensure you have all the tools needed to make basic corrections so you can fix the door on-site without an additional appointment or a trip back to the office. If problems do arise that require more attention, this will give you the opportunity to schedule a more in-depth service visit.
Properly Maintain the Garage Door
Just like a car, a garage door needs to be adequately washed and cared for. Make sure your clients’ garage doors are properly maintained by teaching them how to properly clean them. When properly installed and managed, a garage door can typically last up to 20 years. However, few homeowners know the basics of garage door upkeep. Educating your clients on how they can tighten hardware, inspect rollers, hinges and tracks, and more can drastically increase the health and longevity of their garage doors.
Tighten Loose Hardware
The average garage door opens and closes roughly 1500 times per year, leading to basic wear and tear over time. For garages, there are many reasons why the door and track hardware become loose. This creates an imbalance of pressure on each side of the door, resulting in it falling off. Check up on your clients’ hardware during your next garage door service call. The loose pieces in the track can easily be secured by tightening the loose bolts with a wrench.
Include Regular Safety Checks
Garage door services must include regular safety checks and inspections for all residential clients. Safety is everything in field service, and there are many safety tests you can perform on your clients’ garage doors. For example, checking the emergency release feature is critical in creating a safe home environment for your clients. When this feature is activated, the door is disconnected from the operator. It is very useful in the event that the system is not working properly and something is caught under the door while it is shutting by preventing potential damages.
RazorSync’s field service software helps you manage your team and inventory to ensure that you’re able to provide high-quality garage door service requests. Contact RazorSync for details, or try it free for 14 days.