When it comes to growing your business, it’s a good idea to search for new ways to continuously improve business operations. With a field service software management app, you can keep track of your entire workforce, job scheduling, revenue stream and more.
Investing in a field service management software is a great way to streamline your business. From workforce and customer management to dispatching and payment processing, you’re able to connect your business from the office to the field. Even beyond daily management, a field service management app allows you to improve scheduling, shorten billing cycles and easily update customer records.
Here are five reasons why you should invest in a field service software.
Many businesses experience a natural ebb and flow of scheduled jobs and appointments. By giving your team the right tools, you ensure your technicians are well-equipped to work more efficiently. A field service management app gives your technicians the mobility needed to complete administrative work in record time from their smartphone or tablet without having to travel back to the office. Additionally, with customer records and service history at their fingertips, they’re able to update and input information quickly and easily.
2. Dispatch Efficiency
With the help of a field service management app, your business can track dispatch time and find better alternative routes to job sites. Not only does this improve gas expenses, but more efficient travel helps reduce daily wear and tear on your service vehicles. With a field service management app, you can also assign jobs and reassign technicians if needed. No need to worry about communicating those changes either, since a field service management app allows technicians to easily see changes being made on their own device.
3. Merchant Processing
By investing in a field service management app, you have access to key mobile features like merchant processing. Merchant processing gives you the ability to collect customer payments right on-site, improving customer satisfaction. Once billing information is collected, you then have the ability to keep this information on-file to set up recurring payments and improve billing cycles. Not only does this improve your revenue stream, but you can streamline the entire invoicing and accounting process by connecting data with QuickBooks.
4. Inventory Management
As your customer base grows, a major challenge many businesses face is inefficient inventory management. With a field service software app, your business can easily track and manage inventory across work orders as needed. Tracking equipment and materials as they are used not only helps your team keep a tab on available gear, but it also provides your managers the best insights as to what items need to be restocked or provided for service calls.
5. Boost Customer Satisfaction
Using a field service management app like RazorSync is a great way to increase customer satisfaction. RazorSync offers a customer portal that allows customers to request appointments, view job records, and see payments and invoices. With a self-service portal, customers can easily access the information and tools they need, when they need it.
RazorSync’s easy-to-use platform gives you the solutions you need to optimize and manage your business. Our easy-to-use software makes your life easier by combining bookkeeping, dispatching, customer management, invoicing and more all in a single platform.