It’s no secret that owning a small business takes hard work, dedication and a reliable team. In fact, one of the most common reasons a small business fails within its first two years of operation is inadequate management. As a result, many small service businesses are now turning to field service management software to help enhance business operations.
What is a Field Service Software?
In layman’s terms, a field service software is a management platform that connects your office team and your field team seamlessly. It exists to streamline your business operations, improve customer relations, simplify billing and invoicing, and empower your workforce. As a small business owner, here are the top reasons why every small business needs a reliable field service software:
With dispatching management, a field service software empowers your field technicians by optimizing routes, improving response times and gives them unlimited access to customer records from the field. Research shows that by managing your field team with GPS-tracking, you can reduce fuel consumption by 20%, and idle time by almost 25%. When a customer calls to place a service request, your dispatch team can assign the task to the closest field tech, reducing both drive and wait times for each party.
Improve Customer Relationships
As customers are increasingly influenced by on-demand vendors like Uber and Amazon, they expect fast, high-quality services that don’t disrupt their day. In fact, more than 70% of customers stop doing business with companies when expectations aren’t consistently met. With a field service software, your field techs can complete service requests, update customer records and take payments right on the job site from their smartphone or tablet. And with a customer portal, your customers can place their own service requests, check status updates and more all on their own time—without calling your office.
Understand Performance Trends
With access to your customer database and service records, you’ll be able to better understand your techs’ performance, both as a team and individually. Looking at service requests allows you to uncover individual strengths and weaknesses, track lead sources to see where customers are coming in from, and more.
In any business, managing payroll, billing and invoicing, and accounting is time and resource-heavy. Especially with small businesses, the end of the workday can bring stacks of invoices and estimates that tack on more hours to the day. With a field service software, you can take advantage of features such as QuickBooks Integration, which allows you to easily send new data directly to your QuickBooks account, reducing billing errors and improving cash flow. You can also manage inventory and track employee time cards.
As your business operations are streamlined, automated and improved, your business is better positioned to grow. Relying on a robust field service software that improves your dispatching and financing, your daily operations become increasingly efficient and accurate. In turn, your team can focus on providing high-quality work and improving customer satisfaction.