System Status History

Notable Events from last 12 Months

All Times listed are Central

New Release Maintenance Notice Incident Outage

March 2019

100%

Su
Mo
Tu
We
Th
Fr
Sa
          1 2
3 4 5 6 7 8 9
10 11
March 11, 2019

iOS App
iOS Application is currently experiencing an issue: For MDT and PDT Time zones the the Work Orders are showing 1 hour later than their scheduled time on iOS Devices. If your Work Order is scheduled to Start at 8:00 am and end at 9:00 am on the Portal On iOS it will display as being scheduled from 9:00 am to 10:00 am.
This issue was resolved with iOS 6.2.2 on 3/13/2019

All Systems Normal

12 13
March 13, 2019

Portal App
Version 6.8.0
Released 3/13/19

All Systems Normal
14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31            

February 2019

100%

Su
Mo
Tu
We
Th
Fr
Sa
          1 2
3 4 5
Febuary 5, 2019

Portal App
Version 6.7.15
Released 2/5/19

All Systems Normal
6 7 8 9
10 11 12 13 14 15 16
17 18 19 20
Febuary 20, 2019

Portal App
Version 6.7.16
Released 2/20/19

All Systems Normal
21
Febuary 21, 2019

Notifications/Reminders
Email and SMS message sending interrupted for 34 minutes.
Issue Reported at 12:19pm and Resolved at 12:53pm

All Systems Normal
22 23
24 25 26 27 28    
             

January 2019

100%

Su
Mo
Tu
We
Th
Fr
Sa
    1 2 3 4
January 4, 2019

iOS App
Version 6.2.1
Released 1/4/19

All Systems Normal
5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22
January 22, 2019

Android App
Version 6.3.2
Released 1/22/19

All Systems Normal
23 24 25 26
27 28
January 28, 2019

Portal App
Version 6.7.14
Released 1/28/19

All Systems Normal
29 30 31    
             

December 2018

100%

Su
Mo
Tu
We
Th
Fr
Sa
      1
2345678
910 11
December 11, 2018

Portal App
Version 6.7.12
Released 12/11/18

All Systems Normal
12131415
16 17
Decmber 17, 2018

Android App
Version 6.3.1
Released 12/17/18

All Systems Normal
1819 20
December 20, 2018

Portal App
Version 6.7.13
Released 12/20/18

All Systems Normal
2122
23242526 27
December 27, 2018

iOS App
iOS Application is currently experiencing two issues: iOS App is not retaining the Filter when applied on the Schedule Page after Synchronizing the device.

iOS App is not clocking a user in on the mobile application.
Please uninstall and reinstall your RazorSync App if you are experiencing the Clock-in issue.

Resolved 1/4/2019

iOS 6.2.1 Released

All Systems Normal
2829
3031     

November 2018

100%

Su
Mo
Tu
We
Th
Fr
Sa
        1 2 3
4 5
November 5, 2018

Portal App
Version 6.7.6
Released 11/5/18

All Systems Normal
6 7 8 9 10
11 12 13 14 15
November 15, 2018

Android App
Version 6.3.0
Released 11/15/18

All Systems Normal
16 17
18 19 20 21
November 21, 2018

Portal App
Version 6.7.10
Released 11/21/18

All Systems Normal
22 23 24
25 26 27 28 29 30  
             

October 2018

100%

Su
Mo
Tu
We
Th
Fr
Sa
  1
October 1, 2018

Portal App
Version 6.7.1
Released 10/1/18

All Systems Normal
2 3 4 5 6
7 8
October 8, 2018

Portal App
Version 6.7.2
Released 10/8/18

All Systems Normal
9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30 31      
             

September 2018

99.97%

Su
Mo
Tu
We
Th
Fr
Sa
            1
2 3 4
September 4, 2018

Android App
Version 6.2.1
Released 9/4/18

All Systems Normal
5 6 7 8
9 10 11
September 11, 2018

Portal App
Amazon Web Services experienced an issue.
Reported 5:00 PM
Resolved 5:15 PM
Total outage time: 15 minutes
All Systems Normal
12 13 14
July 14, 2018

Portal App
Version 6.6.2
Released 9/14/18

All Systems Normal
15
16 17 18 19 20 21 22
23 24
September 24, 2018

Portal App
Version 6.7
Released 9/24/18

All Systems Normal
25 26 27 28 29
30            

August 2018

100%

Su
Mo
Tu
We
Th
Fr
Sa
      1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21
August 21, 2018

Android App
Version 6.2
Released 8/21/18

iOS App
Version 6.1.1
Released 8/21/18

All Systems Normal
22 23 24 25
26 27 28 29 30 31  
             

July 2018

100%

Su
Mo
Tu
We
Th
Fr
Sa
1 2 3 4 5 6 7
8 9 10 11
July 11, 2018

Portal App
Version 6.6.0
Released 7/11/18

All Systems Normal
12 13 14
15 16 17 18
July 18, 2018

Reporting
Invoiced Work Order Report is unexpectedly displaying null values.

Resolved 8/1/18
All Systems Normal
19
July 19, 2018

Portal App
Version 6.6.1
Released 7/19/18

All Systems Normal
20
July 20, 2018

Android App
Version 6.1.1
Released 7/20/18

All Systems Normal
21
22 23
July 23, 2018

Google Maps
Address Verification and Route Optimization is not functioning as Expected. Response “No Data or Response Status is not OK.

Resolved 7/24/18
All Systems Normal
24
July 24, 2018

Portal App
Poor Performance Reported on Portals.
Reported 11:46 AM
Resolved 7/24/18 @ 1:49 PM
All Systems Normal
25 26 27 28
29 30 31
July 31, 2018

iOS App
Version 6.1
Released 7/31/18

All Systems Normal
       
             

June 2018

100%

Su
Mo
Tu
We
Th
Fr
Sa
          1
June 1, 2018

Credit Card Processing
Unable to Refund Payments processed via "Card-On-File"

Resolved 6/1/18
All Systems Normal
2
June 2, 2018

All Systems
Pre-Scheduled Maintenance
Started 2:00 AM
Completed 5:00 AM
All Systems Normal
3 4
June 4, 2018

Portal App
Version 6.5.0
Released 6/4/18

Android App
Version 6.0.1
Released 6/4/18

All Systems Normal
5 6 7 8 9
10 11 12
June 12, 2018

Reporting
Advanced Reports without a "Description" resulted in error.

Resolved 7/11/18
All Systems Normal
13 14 15 16
17 18
June 18, 2018

iOS App
Version 6.0
Released 6/18/18

All Systems Normal
19 20 21 22 23
24 25 26
June 26, 2018

iOS App
Version 6.1
Released 6/26/18

All Systems Normal
27 28 29
June 29, 2018

Credit Card Processing
Adding or replacing a Card-on-File reports error “The request to add/replace the card on file took too long to respond, please try again later.”

Resolved 6/29/18
All Systems Normal
30
             

May 2018

100%

Su
Mo
Tu
We
Th
Fr
Sa
    1 2
May 2, 2018

Portal App
Adding or replacing a Card-on-File reports error “The request to add/replace the card on file took too long to respond, please try again later.”

Resolved 5/2/18
All Systems Normal
3 4 5
6 7 8 9 10 11 12
13 14 15 16 17
May 17, 2018

iOS Mobile App
In rare cases, Quotes, Work Orders and Invoices were duplicating Service following iOS App sync.

Resolved 5/25/18
All Systems Normal
18
May 18, 2018

Portal App
Version 6.4.0
Released 5/18/18

Portal App
Poor Performance reported on Portal.

Resolved 5/18/18
19
20 21 22 23 24 25 26
27 28 29 30 31    
             

April 2018

100%

Su
Mo
Tu
We
Th
Fr
Sa
1 2 3
April 3, 2018

Portal App
Version 6.3.4
Released 4/3/18

All Systems Normal
4 5 6 7
8 9
April 9, 2018

Portal App
Version 6.3.5
Released 4/9/18

iOS App
Version 5.9
Released 4/9/18

All Systems Normal
10 11
April 11, 2018

QuickBooks Desktop
Exported Invoices, created without a Work Order, to QuickBooks did not reflect proper Tax Amount.

Resolved 5/17/18
All Systems Normal
12 13 14
15 16 17 18 19 20
April 20, 2018

Attachments + iOS App + Android App
A limited number of Attachments are reported as 'unable to download' to mobile applications

Resolved 5/17/18
All Systems Normal
21
22 23 24 25
April 25, 2018

Android App
Version 6.0
Released 4/25/18

iOS App
Version 5.9
Released 4/25/18

All Systems Normal
26 27 28
29 30