If you’re interested in working in a fast-paced environment and enjoy problem solving, truck dispatching may be the right career for you. For decades, delivery transportation continues to be a vital part of the American economy, ensuring businesses and customers have a broader reach to sell and purchase goods and products. And truck dispatchers play a key role in efficient delivery transportation.
What Does a Truck Dispatcher Do?
The responsibilities of a truck dispatcher can vary slightly from company to company, but the ultimate role of a truck dispatcher is to manage the scheduling of freight transportation.
Some various truck dispatcher duties include:
- Acquire new freight loads and find potential customers
- Arrange freight deliveries and pickups
- Manage and create driver schedules
- Supply drivers with necessary information, documents, etc.
- Build and maintain strong relationships with drivers, customers, etc.
- Communicate and coordinate between drivers, customers, brokers, etc.
- Plan for most efficient driving routes
- Ensure delivery schedules are met
- Generate and track delivery invoices
- Follow weather and traffic conditions to prepare alternative routes for drivers
- Maintain accurate customer records, notes, and preferences
- Monitor and maximize mileage to minimize deadhead/empty-load hours and increase profitability
- Comply with state and federal transportation regulations, procedures, and laws
- Provide assistance, support, and crisis management for drivers, customers, etc.
- Utilize and remain proficient in dispatching software, like RazorSync
How to Become a Dispatcher for Truck Drivers
While most hiring managers looking for truck dispatchers do not require specific degrees, a high school diploma or GED is often needed. Though having experience will certainly make you more marketable, it’s also essential that you can gracefully handle a fast-paced working environment and can demonstrate the following necessary skills:
- Efficiently multitask and prioritize tasks
- Demonstrate strong, consistent organizational, and time-management skills
- Excel under pressure
- Quickly adapt and solve issues as they arise
- Demonstrate strong interpersonal and communication skills
- Remain proficient in utilizing and manipulating computers and new technologies and software
Improve Truck Dispatch Operations with RazorSync
Looking to streamline your truck dispatching operations? Consider incorporating RazorSync’s advanced dispatch management software, designed to provide support for your drivers, improve communication with your customers, and facilitate your team’s scheduling.
With RazorSync, you can customize features to help your business save time and money with our tried-and-true software that’s as efficient as it is easy to use, allowing you to improve response times, provide superior customer service, enhance route planning and scheduling for drivers—all from your computer, tablet, or smartphone.