Today’s customers have become more self-sufficient when it comes to seeking out answers to product inquiries or service issues.
Investing in a service portal for your customers can be a daunting task for any business, especially fast-growing service companies with limited time and resources.
However, self-service portals offer benefits to customers and companies alike. Customers get what they want faster and you decrease your service costs.
With RazorSync’s Self-Service Portal you can strengthen customer relations by allowing your customers to self-serve your products or services. From simple account updates, paying bills, managing service requests, checking on job progress, and more.
Invite clients to log into your self-service customer portal. Once logged in, they will see a page that matches your company’s branded look and feel. There they can independently request service, schedule work, view invoices, make payments and check on job progress. Contact a RazorSync representative at 1-877-675-4395 to deploy your branded customer portal today!
Strengthen customer relations by providing them with a high level of transparency and control. Save on overhead, reducing phone calls and emails and improving efficiency as your customers enter service requests and manage their schedules and accounts. Eliminate confusion as customers schedule their jobs. Your service company will be able to cut the cost of providing service while improving customer satisfaction.
All service records are stored in the Internet cloud, meaning a customer can log in at any time, from a computer, tablet or mobile phone to check on the status of a work order, request service, or view an invoice.
Work Order and Feedback
And finally, your customer can leave feedback, invaluable comments to help you improve your service, commend a technician on a job well done, or share with prospective customers.
The self-service portal is included in the base RazorSync plan and any free trial.