RazorSync Saves PlumbV Time and Headaches

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“If you are looking to avoid the headache and expense of disorganization, consider RazorSync.”
— Brandi Vanderwalker

casestudy-logo-plumbvPlumbV Inc., Raleigh-Durham-Chapel Hill, North Carolina residential and commercial plumbing company, was founded by master plumber Matt Vanderwalker in 2009. The company is committed to providing economical and environmentally friendly solutions. Ratings of A with the Better Business Bureau and 5 on Yelp testify to PlumbV’s excellent customer service.

Challenges

CEO Brandi Vanderwalker recognized the need for better organization in the areas of scheduling, dispatching, and invoicing. Brandi wanted software that would schedule new service requests as they come in and keep field workers organized.

Scheduling

With two or three units in the field, it was difficult to schedule for optimal efficiency and keep customers informed of arrival times.

Dispatching and Travel Time

It was difficult to track each field unit and determine the most efficient assignments for same-day calls.

End-of-Day Paperwork

At the end of the day, office staff faced a stack of paper that needed to be converted into invoices.

An economical field service solution.

Most field service management solutions came with a big price tag and a contract. RazorSync’s no-contract fee, based on the number of users, was the right fit for PlumbV.

In-field scheduling and dispatch save hours.

As technicians complete work, they are easily routed to the closest waiting job, for a savings of 6-10 hours a week of field unit time.

QuickBooks integration ends after-hours paperwork.

Technicians email invoices to customers while still on site. QuickBooks records are updated automatically.

Job records track progress.

Technicians update customer records from estimate through job completion, making it easy to track progress.

What do you say about RazorSync?

“If you are looking to avoid the headache and expense of disorganization, consider RazorSync. It’s well worth the learning curve, and customer service is always there if you have a problem.”

  • Reduced office hours by 20%
  • Saved 6 hours per week in the field
  • Speeded Payment Flow
  • Improved Organization